State Farm® Insurance Agent Jenel Proctor
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Patricia Beasley
January 13, 2026
"Great customer services. I am a very satisfied customer!"
Emily Umberger
January 10, 2026
"They’re awesome!"
Twanda Bryant
January 9, 2026
"Whenever I call, I feel as though I am their most important client. Great follow-up and everyone is very friendly and knowledgeable."
Flourish king
January 5, 2026
"Tra did a great job providing outstanding service and finding the best policy for my auto insurance"
Dionisio Angoluan
December 26, 2025
"Excellent customer service. Keep up the good works and God bless!"
Joshua Bachelor
December 24, 2025
"State farm really looked out for my family and helped us with auto insurance. Trey was a fantastic help and understood my needs."
JA KBlackBunny G70
December 22, 2025
"I called to help with a payment and they immediately answered my call helping me pay for my car insurance since my account would not work at the time."
Carolyn Taylor
December 22, 2025
"I’ve been a customer of Ms Smith for years. I’ve never had an issue that she didn’t resolve. Her staff is very polite and helpful in assisting me when I had an accident. Ms. Smith follow through and always make you feel important. In the pass a tree feel on my house Ms Smith and her team were there assisting me with a hotel and anything else I needed. They are truly a caring team to work with. Tre is very caring and informative and helped with all my questions and concerns. I love my State Farm Agency!"
"We really do appreciate the trust you've placed in us throughout the last 17 years. "
Don
December 18, 2025
"They got me cheaper car insurance and Tre gave me plenty of discounts. I really appreciate that. I recommend choosing them to be your agent."
Gene Brown
December 13, 2025
"We’ve been with Jenel and Dwan for 12+ years and it’s always spot on. They assess what benefits you the most then proceed with enlightenment. We highly recommend them…"
Rebecca Nichols
December 9, 2025
"Very easy to work with and fair pricing"
Jalyn Champion
November 24, 2025
"This insurance agency is great! Tre’ was so professional and helpful. Mrs. Dwandela is also very professional and helpful, and I appreciate them both."
Shayla Proctor
November 18, 2025
"Jenel Smith is amazing! She was very patient with me and answered all my questions.I would recommend her to the whole world for life insurance.Tre is an amazing assistant as well!"
"Thank you for your wonderful review! We're delighted to hear that we provided you with outstanding service!"
sherrell bynum
November 1, 2025
"They beat my last car insurance price!! Thats enough for me. Customer sercice was great too!"
"We’re honored by your positive feedback! We pride ourselves on great customer service and look forward to speaking with you in the near future. If there is anything else we can do for your insurance needs, just let us know!"
Siretta Costin
October 28, 2025
"This agency is awesome! I was so glad they were recommended. Tre is so professional and makes sure he is informative on all the details of my policies. I left my previous insurance company of 27 years because this agency customer service alone exceeded my expectations. The rates are reasonable & I will definately recommend others! Thank you Jenel Smith- State Farm Agency!"
"Wow Ms. Costin! Your words blew me away! Such an honor. Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs for many years to come."
Pretty Girls
October 28, 2025
"I finally joined the StateFarm Team today Thanks to Mr.Tre Foster. He has been absolutely amazing and so patient getting me the best coverage that suits me. It took me months to decide due to procrastination but Mr. Foster definitely helped me with my decision. Thanks, State Farm."
"Thank you for your 5-star review! Tre is super awesome and welcome you to our State Farm family! My team and I are happy to be your good neighbor!"
Tresor & KJ Kearney
October 6, 2025
"Tre’ was the insurance agent that helped me. I called for a quote as I was curious as to whether I could get a cheaper rate with State Farm vs the competitor I was with. Tre’ walked me through the process and made me feel comfortable. Ultimately he ended up saving me over $100 a month vs what I was paying! Definitely excited for the move over to State Farm. Excellent customer service!"
"Tresor we’re so thankful for your feedback! It’s our pleasure to assist you with your insurance needs. Tre is awesome. If there is anything else we can do to help, please let us know and welcome!"
Kristin Hagerty
October 6, 2025
"Great customer service, so helpful"
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Anita Joseph
October 1, 2025
"Wonderful service"
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Cynthia Jacko-Wise
September 22, 2025
"Jenel Smith's agency made transferring my policy from another state a breeze. I worked with Tre', who was knowledgeable, personable, and made the entire process smooth from start to finish. He took time to answer my questions and made sure I understood my options. Excellent customer service and professionalism."
Jasmin Roundtree
September 2, 2025
"Jennel and team has been great! Tre & Dwandela has been a great support with questions , setting up services and very knowledgeable"
Justin Wasileski
August 27, 2025
"Quick easy process, worked with my schedule and followed through as promised! Thanks!"
Andrea Draughn
August 25, 2025
"Tre here my hand through this process and showed compassion and transparency. It wasn't a hassle with either. It took me a few months to have the financial means to purchase the policies I needed. I ultimately chose this agent because they didn't harass me like other companies and they treated me fairly. I'm very pleased and recommend Tre or any agent within his office."
Thelma Cuffee
August 22, 2025
"My experience with State Farm is exceptional. I’ve been a policyholder for 15+ years. The team at State Farm, located at 1428 Kempsville Road, Suite B, Chesapeake, VA, recently went above and beyond to assist with my needs. The entire staff, Jenel Smith: Agent, Dwan, and Tray, always patiently answered all questions and ensured that I was left with a thorough understanding of the product/service. This level of attentiveness and genuine care for the customer sets this State Farm location apart from the others. I highly recommend the services to anyone seeking Home, Car, and life insurance."
Ashlyn Musser
August 13, 2025
"Jenel is amazing to work with. She is very knowledgeable with her job and has helped me a lot. She’s given me good advice and has answered all my questions. Thankful to have her as my agent!"
"Thank you so much Ashlyn for your kind words!! We truly appreciate you and look forward to continuing to support your insurance needs for many years to come."